Heina Ltd.

We are proud to provide our customers with innovative, CE approved testing devices, good personal service and reliable partnership. Our main products, Drop Tester DT2000 “n” series, Drop Tester DT2000s, Drop Tester DT3000s, Tumble Tester II and Abrasion Tumbler 640/3i are used by tens of electronic manufacturers and medical industry all around the world.

Pri­vacy Policy of Heina Ltd cus­tom­er and mar­ket­ing register

1. Con­trol­ler of data file

Heina Ltd
Lin­namäen­tie 1
FI-24910 Halikko As.
Fin­land
Busi­ness ID: FI06838568
www.heina.net

2. Data con­tent in the register

The register lists the com­pany’s busi­ness part­ners, cus­tom­ers and poten­tial cus­tom­ers, and per­sons who have made con­tact with the com­pany. We also make use of pub­lic busi­ness data avail­able online or col­lec­ted from vari­ous author­it­ies.

3. Pur­pose of use of per­son­al data

The con­tent of the register is used for man­aging user and cus­tom­er rela­tion­ships:

  • Per­son­al data are pro­cessed based on a registered cus­tom­er rela­tion­ship
  • Per­son­al data are pro­cessed based on con­sent

Pur­pose of data pro­cessing and use of data file. Per­son­al data are only pro­cessed for pur­poses stated in advance, which are as fol­lows:

  • man­aging cus­tom­er rela­tion­ships
  • provid­ing inform­a­tion on our ser­vices
  • ana­lyz­ing, group­ing and report­ing on cus­tom­er rela­tion­ships
  • col­lect­ing and pro­cessing cus­tom­er feed­back
  • car­ry­ing out mar­ket research and sur­veys
  • ful­filling con­trac­tu­al oblig­a­tions

Addi­tion­ally, anonym­ous track­ing data are col­lec­ted on the use of the web­site using the Google Ana­lyt­ics ser­vice:

  • pages vis­ited
  • source of traffic
  • device/browser used
  • dur­a­tion of vis­it

Track­ing can be pre­ven­ted by dis­abling cook­ies or using the browser­’s Do Not Track option.

4. Per­son­al data stored in the register

The cus­tom­er register con­tains the fol­low­ing details:

Con­tact details

  • name
  • com­pany name
  • busi­ness ID
  • address
  • email
  • tele­phone
  • lan­guage

Cus­tom­er inform­a­tion

  • details of pur­chased products/services

5. Rights of the data sub­ject

The rights of the data sub­ject are lis­ted below. Any requests con­cern­ing exer­cising those rights must be addressed to:

Heina Ltd
Lin­namäen­tie 1
FI-24910 Halikko As.
Fin­land
Busi­ness ID: FI06838568
www.heina.net

Right to access per­son­al data
Data sub­jects may check the per­son­al data that we have stored on them­selves.

Right to rec­ti­fic­a­tion of data
Data sub­jects may request that we rec­ti­fy any erro­neous or incom­plete data we have stored on them­selves.

Right to object
Data sub­jects may object to the pro­cessing of their per­son­al data if they con­sider improp­er pro­cessing to have taken place.

Dir­ect mar­ket­ing ban
Data sub­jects have the right to deny the use of their data for dir­ect mar­ket­ing pur­poses by inform­ing the con­trol­ler of the data file in writ­ing.

Right to eras­ure
Data sub­jects have the right to request the eras­ure of their data when pro­cessing of the data is no longer neces­sary. After hand­ling the request, we will either erase the data or provide jus­ti­fi­able grounds as to why we can­not erase them. Please note that the con­trol­ler of the data file may have a right, leg­al or oth­er­wise, not to erase the reques­ted data. The con­trol­ler of the data file is required by the Finnish Account­ing Act (Chapter 2, sec­tion 10) to store account­ing mater­i­als for the peri­od stated in the law (10 years). There­fore account­ing-related data may not be removed before this peri­od expires.

Can­cel­la­tion of con­sent
If the pro­cessing of the data sub­ject’s per­son­al data is based entirely on con­sent (and not on e.g. a cus­tom­er rela­tion­ship or mem­ber­ship), the data sub­ject may can­cel their con­sent.

Com­plaints on decisions may be addressed to the Data Pro­tec­tion Ombuds­man
Data sub­jects have the right to demand that pro­cessing of data involved in a con­flict be restric­ted for the dur­a­tion of the res­ol­u­tion of the con­flict.

Right to appeal
Data sub­jects are entitled to make a com­plaint to the Data Pro­tec­tion Ombuds­man if they feel that we have viol­ated applic­able data pro­tec­tion legis­la­tion in pro­cessing per­son­al data. Data Pro­tec­tion Ombuds­man’s con­tact details: www.tietosuoja.fi/fi/index/yhteystiedot.html

6. Reg­u­lar data sources

Reg­u­lar sources of cus­tom­er details:

  • from the cus­tom­ers them­selves at the start of the cus­tom­er rela­tion­ship
  • from the cus­tom­ers them­selves via an online form
  • from the cus­tom­ers them­selves by email
  • from busi­ness and con­trac­tu­al part­ners and the author­it­ies
  • per­son­al data may also be obtained from pro­viders of iden­ti­fic­a­tion, authen­tic­a­tion, address, update or sim­il­ar ser­vices

7. Reg­u­lar dis­clos­ures of data

Data is not usu­ally dis­closed for mar­ket­ing pur­poses to parties out­side of Heina Ltd. We have ensured that all of our ser­vice pro­viders com­ply with data pro­tec­tion legis­la­tion.

8. Dur­a­tion of pro­cessing

We will store and pro­cess your per­son­al data for as long as it is neces­sary to ful­fill the stated pur­poses. Laws and reg­u­la­tions set cer­tain require­ments for the stor­age and use of mater­i­als con­tain­ing per­son­al data, which affect how long data are stored.

  • Per­son­al data are usu­ally pro­cessed as long as the cus­tom­er rela­tion­ship remains in place
  • Any data sub­ject may unsub­scribe from our mar­ket­ing using the links included in all of our mar­ket­ing emails

9. Pro­cessors of per­son­al data

Per­son­al data are pro­cessed by the con­trol­ler of the data file and its employ­ees. We may also out­source a part of our per­son­al data pro­cessing to a third party, in which case we will con­trac­tu­ally ensure that per­son­al data are only handled accord­ing to val­id data pro­tec­tion legis­la­tion and oth­er­wise appro­pri­ately. The per­sons hand­ling your per­son­al data have all received data pro­tec­tion and pri­vacy train­ing.  Our employ­ees only have access to the per­son­al data that are essen­tial for them to com­plete their tasks. The inform­a­tion sys­tem and its files are pro­tec­ted using tech­nic­al pro­tec­tion meth­ods com­monly used in busi­ness oper­a­tions. Per­son­al data are handled con­fid­en­tially, and the neces­sary level of data and pro­cessing pro­tec­tion is ensured using appro­pri­ate meas­ures. 

10. Trans­fers of data to out­side the European Uni­on

No per­son­al data will be trans­ferred out­side of the European Uni­on or European Eco­nom­ic Area unless it is essen­tial for the main­ten­ance and tech­nic­al ful­fill­ment of ser­vices. In such cases, we will ensure appro­pri­ate data pro­tec­tion as required by law.

11. Valid­ity

This policy was last updated on 29th March 2022, and it is val­id until fur­ther notice.